Several years ago, I was driving with a company that purchased pick-up trucks from southern Alberta and delivered them to a dealership in Montana. The long hours on the road allowed me lots of time to listen to audio books. I listened to many books, but one phrase in one book that stood out for me was “Seek first to understand, then to be understood.” It was found in the ‘7 Habits of Highly Effective People’ by Steven R Covey. […]